Sales Support Specialist

Permanent employment / Cincinnati, USA
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Sales Support Specialist - USCI

Description

BASIC FUNCTION:

The Sales Support Specialist will provide essential support to the Industrial Sales Team, ensuring efficient operation and coordination of sales activities. Successful candidates will look to establish, own, and improve the critical processes described in this role. This role is critical in supporting Omya’s strategic objectives of being the leading global producer of essential minerals and a worldwide distributor of specialty materials.

RESPONSIBILITIES:

  • Maintain and Update Pricing:

    • Oversee the day-to-day management of Industrial Pricing by submitting and maintaining price records in Salesforce (CRM) for the Polymers and Construction Sales Team. 

    • Act as a liaison between Sales and Customer Service on pricing needed to ensure accurate and proper flow of the Order to Cash process. 

    • Lead efforts to optimize departmental processes, ensuring minimal disruption to ongoing business functions.

  • Ad Hoc Sales Support:

    • Support field reps by handling routine customer requests such as processing Sample Requests, providing requested documentation, and other customer related tasks.

  • Improve Customer Master Data: 

    • Be a liaison between Sales, Customer Service, and Master Data Management to ensure accurate customer level detail (Contacts, Account Team) in Salesforce; this will ensure proper customer communication on quotes and other critical announcements

    • Other duties as assigned.

QUALIFICATIONS:

Associate's Degree in Business or similar and 0-3 + years of experience in a similar position (or equivalent combination of education and experience).

Ideal candidate must have the following skills:

  • Proficiency in Microsoft Office Suite and CRM software.

  • Proven experience with pricing and sales support functions, with customer facing experience a plus.

  • Strong analytical skills with proficiency in data analysis tools such as Excel, SQL, or Power BI

  • Excellent communication and interpersonal skills

  • Knowledge of Construction and Polymer sales is a plus.

  • Exceptional attention to detail and a passion for data accuracy.

  • Ability to work independently and collaboratively within a fast-paced, growing environment.

  • Strong problem-solving skills and a proactive approach to identifying and addressing issues.

  • Commitment to continuous improvement and operational excellence.

Must possess current US employment authorization; sponsorship not available for this position.

EOE

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